Better Understanding Guide (BUG)*

*(c) Jon & Beverly Meyerson

This guide should be used with one person, the sender, using the following stems to emphasize a concern he or she has. The other person, the receiver, should repeat back what the sender has said to show that the sender was heard.

1. I see that…..
2. I guess that you think….
3. But I feel that…
4. I am upset (or concerned) that…
5. Based on past experience…
6. Specifically, I would like
7. This would make me feel…
8. I appreciate…
9. I hope…
10. Thank you for listening to me.